FREQUENTLY ASKED QUESTIONS
GENERAL EVENT INFO
Where is the event?
The four-day event will take place at L.A. LIVE's Event Deck and Xbox Plaza, located on top of Lot W/West Parking Garage and the center of L.A. LIVE, respectively. L.A. LIVE is located in downtown Los Angeles, across from STAPLES Center, at the intersection of Olympic Boulevard and Figueroa Street. The Event Deck's physical address is: 1005 W. Chick Hearn Street Los Angeles, CA 90015 and Xbox Plaza's physical address is 800 W. Olympic Blvd, Los Angeles, CA 90015.
What is Restaurant Stadium™ L.A. LIVE presented by Dacor?
This intimate venue will be the center of the action at Lexus All-Star Chef Classic, bringing over 250 fans 'kitchen-side' in an intimate VIP setting, where they can be as close to the action as possible without being in the heat of the kitchen. Events that take place in Restaurant Stadium™ are:
What is the Chefs Tasting Arena™?
The Chefs Tasting Arena™ is designed to complement Restaurant Stadium™ L.A. LIVE presented by Dacor and will feature a more expansive layout for tastings, showcases, and celebrations, providing guests a market-style experience with family-style seating. 19 All-Star Chef booths surround the space, serving different styles of grilled and chilled fare from each Chef.
Both Carneval presented by Snake River Farms and Grill & Chill presented by Stella Artois take place at Chefs Tasting Arena™.
What if it rains on the event day?
All events will take place regardless of the weather. The Chefs Tasting Arena™ is a semi-outdoor space, so plan and dress accordingly!
Will my lunch or dinner be affected if I am late to the event?
It is our intent for all of our guests experience the full dining experience we have taken so much care to create. In order to keep the flow of the event, all events will start promptly. Please refer to the events page for event start times.
What if I have food allergies?
Due to the nature of the event, the chefs will be preparing a set item for their signature dish. No substitutions for any dietary allergies can be made.
What if I am a vegetarian?
The chefs may choose to serve dishes that are vegetarian, but due to the nature of the event, we cannot make any guarantees ahead of time. We cannot accommodate vegans.
What types of food will be there?
A variety of food will be prepared and served by our talented chefs. Please be sure to let us know about your specific inquiries before purchasing tickets and we will do our best to answer all questions.
Can I see the menu ahead of time?
Event menus are not provided prior to the event.
Is there unlimited food?
The Masters Dinners have plated courses and do not have unlimited food. The strolling events provide unlimited food tastings with your ticket, however we suggest arriving at the listed start time to ensure you taste all chef offerings.
How old do I have to be to attend the event?
All Lexus All-Star Chef Classic are 21+ events, with the exception of Little Masters presented by OXO. Child tickets are available for Saturday's Little Masters presented by OXO cooking class for children ages 3-13 years old.
Can you bring your own alcohol to the event?
No, we do not allow guests to bring in their own alcohol. All events are inclusive, which include alcoholic beverages that compliments and enhances your dining experience.
Is there a dress code?
There is no enforced dress code; however, we do ask you to dress in keeping with the nature of the event. Cocktail attire is suggested for the evening. Please also note that the strolling events such as Carneval and Grill & Chill presented by Stella Artois are semi-outdoors. Please check the weather and dress appropriately.
Is there assigned seating?
Each of the Masters Dinners will have assigned seating. The strolling events are a festival style setting with open tables and seating throughout.
What time does each event end?
Each event varies based on the programming of the event. Each event is approximately 2 to 2.5 hours.
Can I bring a stroller into the events?
Strollers are not allowed in Restaurant Stadium™ or the Chefs Tasting Arena™.
Are pets allowed at the event?
Pets are not allowed at the event or venue with the exception of service-animals.
If I require handicapped or accessible seating, how do I arrange to get into Restaurant Stadium™?
Please call 1-877-234-8425 for accessible seating to Restaurant Stadium™ events. They will be available on a first-come first-serve basis.
Can I volunteer for the event?
We currently do not have needs for volunteers.
I lost a personal item. Is there a lost and found?
You may call L.A. LIVE security for all lost items at (213) 765-6844
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The four-day event will take place at L.A. LIVE's Event Deck and Xbox Plaza, located on top of Lot W/West Parking Garage and the center of L.A. LIVE, respectively. L.A. LIVE is located in downtown Los Angeles, across from STAPLES Center, at the intersection of Olympic Boulevard and Figueroa Street. The Event Deck's physical address is: 1005 W. Chick Hearn Street Los Angeles, CA 90015 and Xbox Plaza's physical address is 800 W. Olympic Blvd, Los Angeles, CA 90015.
What is Restaurant Stadium™ L.A. LIVE presented by Dacor?
This intimate venue will be the center of the action at Lexus All-Star Chef Classic, bringing over 250 fans 'kitchen-side' in an intimate VIP setting, where they can be as close to the action as possible without being in the heat of the kitchen. Events that take place in Restaurant Stadium™ are:
- French Masters Dinner presented by Air Tahiti Nui
- BBVA Spanish Masters Dinner
- Korean Masters Dinner presented by Melissa's Produce
- Little Masters presented by OXO
- Italian Masters Dinner presented by Blue Shield of California
What is the Chefs Tasting Arena™?
The Chefs Tasting Arena™ is designed to complement Restaurant Stadium™ L.A. LIVE presented by Dacor and will feature a more expansive layout for tastings, showcases, and celebrations, providing guests a market-style experience with family-style seating. 19 All-Star Chef booths surround the space, serving different styles of grilled and chilled fare from each Chef.
Both Carneval presented by Snake River Farms and Grill & Chill presented by Stella Artois take place at Chefs Tasting Arena™.
- Please note that Chefs Tasting Arena™ is a semi-outdoor venue. Please check the latest weather report and dress accordingly. The event will take place rain or shine. There are no refunds due to weather.
What if it rains on the event day?
All events will take place regardless of the weather. The Chefs Tasting Arena™ is a semi-outdoor space, so plan and dress accordingly!
Will my lunch or dinner be affected if I am late to the event?
It is our intent for all of our guests experience the full dining experience we have taken so much care to create. In order to keep the flow of the event, all events will start promptly. Please refer to the events page for event start times.
What if I have food allergies?
Due to the nature of the event, the chefs will be preparing a set item for their signature dish. No substitutions for any dietary allergies can be made.
What if I am a vegetarian?
The chefs may choose to serve dishes that are vegetarian, but due to the nature of the event, we cannot make any guarantees ahead of time. We cannot accommodate vegans.
What types of food will be there?
A variety of food will be prepared and served by our talented chefs. Please be sure to let us know about your specific inquiries before purchasing tickets and we will do our best to answer all questions.
Can I see the menu ahead of time?
Event menus are not provided prior to the event.
Is there unlimited food?
The Masters Dinners have plated courses and do not have unlimited food. The strolling events provide unlimited food tastings with your ticket, however we suggest arriving at the listed start time to ensure you taste all chef offerings.
How old do I have to be to attend the event?
All Lexus All-Star Chef Classic are 21+ events, with the exception of Little Masters presented by OXO. Child tickets are available for Saturday's Little Masters presented by OXO cooking class for children ages 3-13 years old.
Can you bring your own alcohol to the event?
No, we do not allow guests to bring in their own alcohol. All events are inclusive, which include alcoholic beverages that compliments and enhances your dining experience.
Is there a dress code?
There is no enforced dress code; however, we do ask you to dress in keeping with the nature of the event. Cocktail attire is suggested for the evening. Please also note that the strolling events such as Carneval and Grill & Chill presented by Stella Artois are semi-outdoors. Please check the weather and dress appropriately.
Is there assigned seating?
Each of the Masters Dinners will have assigned seating. The strolling events are a festival style setting with open tables and seating throughout.
What time does each event end?
Each event varies based on the programming of the event. Each event is approximately 2 to 2.5 hours.
Can I bring a stroller into the events?
Strollers are not allowed in Restaurant Stadium™ or the Chefs Tasting Arena™.
Are pets allowed at the event?
Pets are not allowed at the event or venue with the exception of service-animals.
If I require handicapped or accessible seating, how do I arrange to get into Restaurant Stadium™?
Please call 1-877-234-8425 for accessible seating to Restaurant Stadium™ events. They will be available on a first-come first-serve basis.
Can I volunteer for the event?
We currently do not have needs for volunteers.
I lost a personal item. Is there a lost and found?
You may call L.A. LIVE security for all lost items at (213) 765-6844
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TICKETS
Where can I buy tickets?
Tickets can be purchased on the All-Star Chef Classic ticketing page.
How do I get my tickets?
Tickets can be mailed out in advance, emailed, or held at will-call.
Can I get a refund?
There are no refunds or exchanges on tickets purchased. Please make sure to double-check your order prior to payment. Treat tickets like cash as tickets cannot be replaced.
With a ticket purchase will you be able to leave and re-enter the event?
Re-entry is not permitted at the event.
Can I buy tickets on-site?
There will be a will call and box office on-site with limited amount of tickets subject to availability.
What do ticket buyers get?
There are various ticket options and amenities per event. Please see here to view the list of events and ticket offerings.
I have a Platinum VIP ticket, where do I go for early access?
Platinum VIPs will receive 30 minutes early access into Restaurant Stadium™ and (1) one-hour early access into Chefs Tasting Arena. There will be a separate line for these ticket buyers at the event. Please check back on specific event information that will be provided closer to the event.
Do I need to print my ticket?
In order to gain entrance into the event, you may print your ticket or present your mobile tickets on the AXS mobile app.
What do I do if my tickets are lost or stolen?
Lexus All-Star Chef Classic is not responsible for lost or stolen tickets.
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Tickets can be purchased on the All-Star Chef Classic ticketing page.
How do I get my tickets?
Tickets can be mailed out in advance, emailed, or held at will-call.
Can I get a refund?
There are no refunds or exchanges on tickets purchased. Please make sure to double-check your order prior to payment. Treat tickets like cash as tickets cannot be replaced.
With a ticket purchase will you be able to leave and re-enter the event?
Re-entry is not permitted at the event.
Can I buy tickets on-site?
There will be a will call and box office on-site with limited amount of tickets subject to availability.
What do ticket buyers get?
There are various ticket options and amenities per event. Please see here to view the list of events and ticket offerings.
I have a Platinum VIP ticket, where do I go for early access?
Platinum VIPs will receive 30 minutes early access into Restaurant Stadium™ and (1) one-hour early access into Chefs Tasting Arena. There will be a separate line for these ticket buyers at the event. Please check back on specific event information that will be provided closer to the event.
Do I need to print my ticket?
In order to gain entrance into the event, you may print your ticket or present your mobile tickets on the AXS mobile app.
What do I do if my tickets are lost or stolen?
Lexus All-Star Chef Classic is not responsible for lost or stolen tickets.
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PARKING
Where can I park?
We recommend the West Garage (Lot W, Gate B, Enter on Chick Hearn Ct.) for events lasting 3½ hours or more. There is a flat rate of $10-$30 (depending on the event) payable upon entrance. Valet service is available for an additional fee. By parking here, you can stay as late as you wish and do not have to worry about getting a validation. More than 16,000 parking spaces are also available within a seven to ten minute walk to the district. These lots are privately owned and operated. Parking at these lots provides an affordable option to guests within a short walking distance. Rates and hours of operation in these lots vary and are controlled by private management of the individual lots.
Can I take public transportation to L.A. LIVE?
Yes! L.A. LIVE is blocks from the Expo, Blue and Red Lines. For details on public transportation, visit lalive.com.
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We recommend the West Garage (Lot W, Gate B, Enter on Chick Hearn Ct.) for events lasting 3½ hours or more. There is a flat rate of $10-$30 (depending on the event) payable upon entrance. Valet service is available for an additional fee. By parking here, you can stay as late as you wish and do not have to worry about getting a validation. More than 16,000 parking spaces are also available within a seven to ten minute walk to the district. These lots are privately owned and operated. Parking at these lots provides an affordable option to guests within a short walking distance. Rates and hours of operation in these lots vary and are controlled by private management of the individual lots.
Can I take public transportation to L.A. LIVE?
Yes! L.A. LIVE is blocks from the Expo, Blue and Red Lines. For details on public transportation, visit lalive.com.
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ACCOMMODATIONS
Where can I stay the night?
L.A. LIVE is home to the J.W. Marriott Los Angeles and the Ritz-Carlton Los Angeles. Stay steps away from the event at one of these two lodging options.
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L.A. LIVE is home to the J.W. Marriott Los Angeles and the Ritz-Carlton Los Angeles. Stay steps away from the event at one of these two lodging options.
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RESTRICTIONS
What items are prohibited from the events?
Security will check all bags at the entrance of all events. Prohibited items include, but are not limited to: outside food and beverages, drugs, weapons, backpacks, large bags, and suitcases.
Is smoking allowed at the event?
Due to California health codes in relation to food smoking will be prohibited at the event.
May I bring audio and video equipment to the event?
Non-professional, non-flash still photography is permitted at this event (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). Video and Audio recording is prohibited. If you have a media inquiry, please contact [email protected].
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Security will check all bags at the entrance of all events. Prohibited items include, but are not limited to: outside food and beverages, drugs, weapons, backpacks, large bags, and suitcases.
Is smoking allowed at the event?
Due to California health codes in relation to food smoking will be prohibited at the event.
May I bring audio and video equipment to the event?
Non-professional, non-flash still photography is permitted at this event (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). Video and Audio recording is prohibited. If you have a media inquiry, please contact [email protected].
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